4.5.12.2 Processing requests from contracted equipment suppliers

Step Agent action
Review request

Consider whether any liability issues exist and whether there is sufficient information to make a decision.

Note: Urgent requests for equipment should be reviewed immediately upon receipt of the request.

Further information or assistance required

Where further information is required, this may be obtained by:

  • a written request for further information to the THP
  • a phone call to the THP or worker
  • an Independent Medical Examination (IME)
  • an assessment by a suitably qualified person (eg an OT).
Determine liability within 10 working days

Refer to:

  • the Equipment & Related Services Policy for guidelines about what the Agent can and cannot pay for, including requirements for clinical justification and equipment trial by the worker

See: Costs WorkSafe pays | Reasonable costs
Notifying of decision
  • record the decision
  • send a letter to the worker (within 10 working days of receipt of the request/additional information) advising them of the decision
  • cc to requesting THP and prescribing therapist
Placing the order

For any item valued under $1,000 (excluding GST) supplied by a Contracted Equipment Supplier or any item listed on the WorkSafe Contracted Supplier Equipment List, send the completed Equipment Order Form to the contracted equipment supplier. This includes any order with multiple items where all items have a value under $1,000 (excluding GST) and will be supplied by the Contracted Equipment Supplier.

For all other items, send the completed Equipment Order Form and supporting documents to the WorkSafe Equipment Purchasing Team.

See: Complete equipment order form

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